995bat Privacy Policy

995bat ("we", "us", "platform") takes the privacy of its users ("you", "your") very seriously. This Privacy Policy ("policy") describes how 995bat collects your personal information, the purposes for which it is used, with whom it is shared, and how it is kept secure.

By using the 995bat website, app, or services, you will be considered to have agreed to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services.

995bat collects various types of information, described in detail below:

1.1 Information You Provide

Information you voluntarily provide when registering an account or using our services:

• Full name, date of birth, and national ID or passport number
• Email address and contact details
• Financial information — details related to bKash, Nagad, Rocket, Upay, or bank accounts (for transaction verification)
• Profile information, preferences, and settings
• Information provided when contacting customer support

1.2 Automatically Collected Information

Information automatically collected while you use 995bat:

• IP address, browser type and version
• Device type, operating system, and device identifier number
• Login date, time, and session information
• Page visits, navigation patterns, and click data
• Referrer URL (where you came from before visiting our site)

1.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to improve your browsing experience and help analyse site performance. You can control cookies through your browser settings, however disabling cookies may cause some services to not function properly.

995bat uses your information for the legitimate purposes described below:

2.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Keeping betting, casino gaming, and other services running
• Processing deposits and withdrawals
• Providing bonuses, promotions, and rewards
• Handling customer support and resolving complaints

2.2 Identity Verification and Security

• Completing the KYC (Know Your Customer) process to confirm your identity
• Preventing unauthorised access, fraud, and money laundering
• Ensuring account security and detecting suspicious activity
• Preventing participation by persons under 21 years of age

2.3 Compliance with Legal Obligations

• Complying with applicable laws, regulations, and directives from regulatory authorities
• Fulfilling legitimate requests from tax authorities or law enforcement agencies
• Maintaining records of financial transactions

2.4 Service Improvement and Analysis

• Monitoring and improving platform performance
• Analysing user experience to add new features
• Identifying and resolving technical issues

2.5 Communication and Marketing

• Sending important service-related notifications
• Informing you of promotional offers and updates with your consent
• Providing information and alerts related to responsible gaming

995bat does not sell, rent, or commercially distribute your personal information to third parties. However, information may be shared in the limited circumstances listed below:

3.1 Third-Party Service Providers

We work with trusted third parties who provide specific services on our behalf — such as payment processing, identity verification, technical support, and data analysis. These partners are contractually bound to comply with our privacy standards and receive only the information necessary for their specific tasks.

3.2 Legal Obligations

We may be required to disclose information in the following circumstances:

• To comply with court orders or lawful directives from government authorities
• To comply with applicable laws or regulations
• To assist in investigating fraud, money laundering, or other illegal activities
• When necessary to protect our rights or property

3.3 Business Transfers

In the event of any corporate restructuring, merger, or acquisition, user information may form part of the transferred assets. We will notify you in a timely manner if such a change occurs.

4.1 Retention Period

995bat retains your personal information for as long as:

• Your account remains active
• It is needed to provide services
• It is required to fulfil legal obligations (generally at least five years after account closure)
• It is needed for dispute resolution or contract enforcement

After the specified period, information is securely deleted or anonymised.

4.2 Data Security Measures

We apply industry-standard security measures to keep your information secure:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Data access restricted to authorised staff only
• Regular data protection training for staff
• Two-Factor Authentication facility

4.3 Steps in the Event of a Data Breach

If a data breach occurs, we will notify affected users and the relevant authorities as soon as possible in accordance with applicable law. Necessary protective measures will be taken based on the severity of the situation.

You have the rights described below over your personal information, which you may exercise at any time:

5.1 Right to Know

You can find out what information we hold about you and the purposes for which it is being used. Within 30 working days of receiving your request, we will provide you with a summary of the information.

5.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you can have it corrected. You can update most information yourself from your account settings; for other cases please contact our support team.

5.3 Right to Deletion

In certain circumstances you can request that your personal information be deleted. However, some information may need to continue to be retained due to legal obligations or ongoing disputes.

5.4 Right to Restrict Processing

In certain circumstances you can request that the processing of your information be limited — for example, when there is a dispute about the accuracy of the information.

5.5 Withdrawal of Marketing Communications

You can withdraw your consent to receive promotional emails or messages at any time. This can be done from your account settings or by contacting our support team. However, important service-related notifications will continue to be sent.

5.6 Account Closure Request

You can request closure of your 995bat account at any time. Even after account closure, necessary information will be retained for a specified period in accordance with legal obligations.

995bat strictly prevents persons under the age of 21 ("minors") from creating accounts or using its platform. Our services are for adults aged 21 or over only.

• Age verification is mandatory at registration
• Identity documents are verified during the KYC process
• Any minor's account that is identified is immediately closed
• No information is knowingly collected from minors

If you believe a minor is using our services, please notify our customer service immediately.

The 995bat platform may sometimes reference third-party websites or services. We are not responsible for the privacy practices or content of these third parties.

We use recognised services such as bKash, Nagad, Rocket, and Upay for payment processing. These services are governed by their own privacy policies, which can be found on their respective platforms.

Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, and Ezugi also follow their own data protection policies.

995bat may change or update this privacy policy from time to time. Reasons for changes may include:

• Changes to applicable laws or regulations
• Addition of new services or technologies
• Changes to our business operations
• Improvements to security measures

For significant changes, we will notify you by email or through a notice displayed on the platform. Continued use of the platform after a change will be considered your consent to the updated policy.

The "Last Updated" date at the top of this page will be changed with each update. We ask that you review this policy periodically.

995bat is committed to responsible gaming. As part of this commitment, we may analyse information related to your gaming behaviour in order to:

• Identify problematic gaming patterns
• Assistance can be offered proactively whenever needed
• The option to self-exclude or set limits can be provided
• Help can be provided to reduce the risk of excessive gambling

To learn more about responsible gaming, please read our Responsible Gaming page.

For any questions, concerns or complaints regarding this privacy policy or your personal information, please contact us:

We generally try to respond as soon as possible after receiving your message. For complex privacy-related requests, it may take up to 30 business days as required by legal obligations.

For more details, visit our About Us or FAQ page. To learn about our terms of service, please read the Terms & Conditions page.